Chatbot-Personality – Inhouse Workshop

Bring expertise from several areas to one table. Colleagues from corporate communications, brand design, the UX department and editors who will later feed the bot with answers. We also welcome idea generators and creative colleagues who want to push the idea of a chat bot. 10 motivated employees, a first packed workshop day, that’s what you can expect:

DAY 1 – 8 hours of creative thinking lie ahead

• short warm-up to get to know each other
• Creativity booster to get really good ideas
• What makes your company tick?
• Who is our customer / user?
• Factors that inspire.
• Look & Feel of the bot – what suits us and inspires confidence?
• Conversation and dialogue design on concrete usecases
• Behavior of the bot in the context of its possibilities

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At the end of a very intense day we have created a concrete chatbot personality. Every step that helped us to achieve this identity is visible and comprehensible. The path of insight that we have walked together all day will help you concretely in the development of a marketing strategy for the successful marketing of the product.

DAY 2 – 8 hours of intensive technology understanding & training

• #Terms – from AI to vectors – we first clarify technical terms around the topic BOT
• #Clustering – What does the bot need from us to give meaningful answers?
• #Dialog design – Development of the rules of the bot, a common checklist and guideline

At the end of the 2nd day, your editors will be able to maintain topics, related intents and entities in the backend, so that the bot later gives the right answers and inspires the user.

You do not have any technology in use yet? No problem. We have several technology partners and would be happy to advise you here.